Privacy Policy

MOTIVE FHREM COMPANY LIMITED (hereinafter referred to as "we") attaches great importance to the protection of your personal information and privacy.

This policy details how Taka Loan collects, uses, and protects your personal information. Before using our services, please read and understand this policy to make informed choices. This policy helps you understand:

1. Collection and Use of Information
2. Information Security and Protection
3. Allocation, sharing, transfer, and disclosure of personal information
4. Your Rights
5. Privacy Policy Updates
6. Validity of Terms
7. Contact Us

If you do not agree with any or all parts of this Privacy Policy, or if you have any questions regarding its content, you may immediately cease using our products or services and contact us via the contact information provided herein.

1. Collection and Use of Information

When you register an account or submit a loan application in this app, we will collect the following series of necessary information:

1.1 Mobile Number

To facilitate your use of the products and services provided by this app, we require you to provide your mobile phone number for account registration, login, and management. If you refuse to provide your mobile phone number, you may not be able to register or log in, and you will be unable to use the services we offer. To ensure the security of your account login, prevent fraud, and avoid unauthorized access that could lead to disclosure of information in your account, we will use the information you provide solely in the above-mentioned contexts and will strictly protect it from disclosure. Such data will be encrypted before being uploaded to our servers: www.mofrcomltd.com.

1.2 Personal Information

To ensure the security of your account and compliance with business requirements, we will collect your name, national ID number, gender, date of birth, contact information, email address, education, marital status, number of children, occupation, monthly income, salary payment date, company name, company address, loan purpose, and bank account information. The above information will be strictly used for clearly defined purposes such as identity verification, credit assessment, compliance review, post-loan management, and account security, including verifying your real identity, evaluating repayment ability and credit risk, fulfilling anti-money laundering and other legal compliance obligations, conducting necessary risk monitoring during the loan period, and promptly detecting and preventing abnormal login or other security threats. The data will be encrypted and stored on www.mofrcomltd.com. We solemnly commit to strictly protecting your personal privacy and prohibiting the use of this information for unrelated purposes or disclosure to third parties without authorization.

1.3 Emergency Contact

If we need to verify your loan application information but are unable to contact you directly, emergency contact information will be used as an alternative to reach you. Please ensure that you have obtained the consent of your relatives, friends, or contacts before providing their names and phone numbers to us, so that we can contact them using the information you provide. If you provide the names and phone numbers of your relatives, friends, or contacts without their consent, you will bear any risks and responsibilities arising from contacting them. Rest assured that we will only use this information when necessary and will strictly ensure that it is not disclosed. The collected information will be securely encrypted and stored on www.mofrcomltd.com.

1.4 Coarse Location Permission

To comply with financial regulatory and risk control requirements, we will collect your approximate location information. This data is used to verify the compliance of your application and to help prevent fraudulent registrations and other malicious activities. If you do not provide this type of information, you may be unable to use or may experience limited functionality of this app. We solemnly commit that all location data will be used solely for risk control purposes after being encrypted, and the data will be securely encrypted and stored on our servers at www.mofrcomltd.com to prevent information leakage.

1.5 Camera Permission

During the loan application process, camera access is required for real-time photo and video capture and upload. These images will be compared with the identity information you provide to ensure authenticity. Camera access must be explicitly authorized by you. All captured data will be encrypted using advanced technologies and securely uploaded to our servers at www.mofrcomltd.com.

If you refuse to grant this permission, you will not be able to use the related photo or video functions.

1.6 SMS Permission

We only collect finance-related SMS content after obtaining your permission (for example, transactional messages sent by banks, financial institutions, payment platforms, and utility companies, including income and expense notifications, repayment reminders, and account balances). The collected data helps us assess your risk level and repayment ability, and makes it easier for us to tailor a personalized loan limit for you. Rest assured that all data is encrypted during transmission and securely uploaded to our server: www.mofrcomltd.com. It will not be used for any other purpose.

1.7 Installed Applications List

To accurately assess your repayment ability, prevent fraud, and identify credit risks, we need to obtain information about the applications installed on your device. We only extract specific application information relevant to loan risk assessment, including app name, package name, installation time, and version information. We do not collect, access, or read any personal communication content within the apps (such as chat logs), login credentials, or bank account information. The collected data will be encrypted and stored on our servers at www.mofrcomltd.com, and without your explicit consent, it will never be used for other purposes.

1.8 Device Information Permission

We collect device information, including device model and operating system version, IMEI, MEID, IMSI, IP address, Bluetooth address, WLAN information (SSID/BSSID/MAC), base station information, advertising identifiers (such as Google Advertising ID), sensor information, battery status, language and region settings, network type and quality, and other unique identifiers related to device hardware. This information helps us adapt to different devices, ensure stable app operation, and provide a better user experience. All data collection and processing will comply with the principles of legality, validity, and necessity, and will be protected using encryption and other security measures to ensure the confidentiality and integrity of the data. The collected data will be securely transmitted in encrypted form to www.mofrcomltd.com for storage. We are committed to strictly protecting your personal information, and it will not be used beyond the scope of this service or shared with any third party without your consent.

1.9 Usage Data

To continuously optimize our products and provide you with more precise services, we automatically record certain usage data. This data will only be used to analyze user preferences, improve service quality, and enhance app performance. We solemnly commit that all data collection follows the "minimum necessary" principle and is anonymized, and it will not be used for any unrelated commercial purposes.

1.9.1 Login and Activity Records

To ensure the security of your account and the stable operation of the system, we record your login behavior and activity within the app. This includes login time, login IP address, device unique identifiers, page visit paths, click frequency, and records of major feature usage. Such data is primarily used for risk assessment (e.g., preventing account theft, malicious registrations, and fraudulent activities) and analyzing app performance, so that we can provide you with a smoother and more secure service.

1.9.2 Loan-Related Records

To assess your loan eligibility, provide loan services, and perform necessary management, we will collect data covering your entire loan process. This information is primarily used to maintain account security and provide you with access to historical records and order inquiries. The specific scope includes:

1. Application and Approval Stage: Including application time, requested loan amount, loan product type, approval comments, and final review outcome.
2. Loan and Repayment Performance: Including fund disbursement time, total loan amount, repayment method, repayment amount, performance status, and overdue records.

1.9.3 Log Information Records

When the app encounters errors or exceptions, we collect relevant error log information, including the type of error, occurrence time, location (specific page or feature module), error codes, and other related details. This information is used to quickly identify and resolve app issues, ensuring the stability and reliability of the application.

2. Information Security and Protection

2.1 Security Measures

We always consider the security of your personal information a top priority, taking measures to protect it from unauthorized disclosure, alteration, destruction, or damage. We have implemented the following industry-leading technical and managerial measures:

2.1.1 We employ various encryption technologies to securely store your personal information;

2.1.2 We periodically engage security experts to provide training to our technical staff and have dedicated security specialists within the technology department to inspect and ensure the security of our systems;

Special Statement: Although we make every effort to implement various security measures, the Internet environment is not completely secure. If you notice any abnormal activity, please contact us immediately using the channels provided in the "Contact Us" section of this policy, and we will provide assistance as soon as possible.

2.2 Security Incident Handling

In the event of a personal information security incident, we will initiate our emergency response plan and take the following measures in strict accordance with applicable laws, regulations, and regulatory requirements:

2.2.1 Timely Notification: We will promptly inform you of the basic situation of the incident, the potential risks, and the remedial measures we have taken or will take, through in-app messages, push notifications, SMS, email, or other channels. If individual notifications are difficult, we will issue a public announcement using reasonable and effective means.

2.2.2 Active Remediation: We will immediately address system vulnerabilities, network attacks, or virus intrusions, and take effective remedial measures to prevent the spread of risks, minimizing any impact on your lawful rights and interests.

2.2.3 Accountability: If your lawful rights and interests are harmed due to deficiencies in our protective measures, we will bear the corresponding legal responsibility in strict accordance with applicable laws.

3. Allocation, sharing, transfer, and disclosure of personal information

3.1 Entrusted Processing

To improve operational efficiency and service quality, we may entrust certain functions to qualified affiliates or professional service partners. This includes, but is not limited to, cloud storage infrastructure, risk management decision support, and customer consultation services. During the entrusted processing, we ensure that the entrusted parties handle data only within the authorized scope by signing legally binding confidentiality agreements, and prohibit them from using your personal information for any unauthorized commercial activities.

3.2 Data Sharing Mechanism

We will never disclose your personally identifiable information to any third party without your explicit consent. In business scenarios such as loan applications, to ensure accurate approval and complete delivery of services, you agree that we may share necessary transaction and identification information with our partners, business affiliates, and credit reporting agencies.

3.2.1 Sharing Principle: We always adhere to the "least privilege" principle, sharing only the minimum amount of data necessary to achieve the business purpose.

3.2.2 Security Measures: Recipients are required to strictly comply with the confidentiality standards set out in this Privacy Policy. For sensitive information, we mandate that recipients apply data masking, anonymization, and advanced encryption during transmission.

3.2.3 Marketing and Analytics Services: In the context of joint marketing activities, we will clearly inform you of the scope of data exchange through activity rules or other prominent means. For advertising analytics services, we only share aggregated data that has been anonymized, ensuring that your personal identity cannot be determined.

3.3 Dispute Resolution

To protect your and the platform's lawful rights and interests, in the event of business disputes, compliance complaints, or as required by regulatory authorities, we may, in accordance with the law, provide your identifying information, loan performance records, and relevant evidence related to disputes to the relevant competent authorities, including but not limited to: Bangladesh Bank, Microcredit Regulatory Authority (MRA), Bangladesh Telecommunication Regulatory Commission (BTRC), the Department of National Consumer Rights Protection (DNCRP), and other government enforcement agencies authorized by law. Such cooperation will be conducted strictly in accordance with the current laws, regulations, and regulatory directives of Bangladesh, with the aim of ensuring transparency and compliance in financial services.

3.4 Public Disclosure

We will only publicly disclose your personal information under the following circumstances:

3.4.1 With your active and explicit informed consent;

3.4.2 In the event of a corporate merger, reorganization, acquisition, or bankruptcy liquidation that results in a change of data ownership, whereby we require the acquiring party to continue fulfilling the data protection obligations under this policy;

3.4.3 When mandated by applicable laws, regulations, or judicial rulings.

3.5 Consent Exemption

Under certain statutory circumstances, we are entitled to process the relevant data without obtaining your consent:

3.5.1 When necessary to fulfill legal obligations prescribed by laws and regulations;

3.5.2 Involving the protection of national security, public safety, or significant interests;

3.5.3 Required for specific assistance in criminal investigations, litigation procedures, or enforcement of judicial rulings;

3.5.4 In emergencies to protect the life or property of you or others, where obtaining consent in time is not feasible;

3.5.5 Based on data that you have voluntarily made public, or obtained from legally public sources such as news reports or government bulletins.

4. Your Rights

4.1 Right of Access

Except as otherwise required by applicable laws and regulations, we strive to provide you with smooth access to your personal information at all times when you use our services, including account information, loan application details, repayment records, and so on. You can view and check your personal information by logging into this app and using the relevant features.

4.2 Right to Rectification

If you need to update your personal information, or if you find that we have processed your personal information incorrectly, you have the right to request a correction. You can submit your correction request through the feedback channels within the app or by contacting customer service, and we will promptly handle it after verification.

4.3 Right to Deletion

You may submit a request to delete your data at any time, and we will process it in accordance with applicable laws and regulations. For example, you may request deletion if we have processed your information in violation of the law, or if your personal information is no longer necessary for the purposes of providing our services. After you delete information from our services, we may not immediately remove the corresponding information from our backup systems, but it will be deleted when the backups are updated.

4.4 Right to Withdraw Consent

Certain service functions require you to enable specific permissions and provide necessary personal information in order to operate. You have the right to withdraw your previously granted consent for the collection and use of personal information, as well as for device permissions, at any time. Please note that once you withdraw your consent or authorization, we will no longer be able to provide the services associated with the withdrawn consent or authorization, and we will cease processing the corresponding personal information.

4.5 Right to File a Complaint

If you have any questions, comments, or complaints regarding our Privacy Policy or the processing of your personal information, you may contact us using the contact information provided in the "Contact Us" section of this Privacy Policy. Upon receiving your feedback, we will communicate with you promptly and address your concerns, making every effort to accommodate your reasonable requests.

4.6 Right to Protection of Minors

The functions and services of this app are intended for adults only. We do not provide services to minors and do not knowingly collect information from minors. If we discover that we have inadvertently collected information from a minor, we will take steps to delete the relevant data as soon as possible. If you find that your child has used this app without your consent, please contact us promptly, and we will delete the information as soon as possible.

4.7 Right to Account Deletion

You may delete your account through "Account → Settings → Delete Account" or by contacting us via email. Once you delete your account, we will cease providing services to you and will no longer collect, use, or share personal information related to that account. However, information you have provided or generated during your use of the app may still be retained in accordance with regulatory requirements, and during this retention period, we will lawfully cooperate with authorized authorities’ inquiries. To protect your or others' lawful rights and interests, we will verify your identity when you submit a deletion request and assess whether to approve your request based on your use of the app’s products and services (e.g., any outstanding loans, unresolved disputes or conflicts).

5. Privacy Policy Updates

5.1 We will update this Privacy Policy in a timely manner in accordance with changes in laws and regulations, business development requirements, and user feedback. If we decide to change our Privacy Policy, we will post those changes in this policy, within the Company’s App, and in locations we deem appropriate so that you are aware of how we collect and use your personal information, who has access to it, and under what circumstances we may disclose it.

5.2 For significant changes to this Privacy Policy, we will also provide prominent notice (for example, during app updates or upgrades, or when you log in again, through a pop-up or by sending an in-app message to notify you promptly).

Significant changes to this policy include, but are not limited to:

1. When there are changes to the department responsible for handling the security of personal information, its contact information, or the channels for submitting complaints;
2. When there are significant changes in your control over personal information or the ways in which you exercise such control;
3. When there are changes to the main parties involved in the sharing, transfer, or public disclosure of personal information.

6. Validity of Terms

If any provision of this Privacy Policy is held to be invalid or unenforceable to any extent, the remainder of this Privacy Policy shall not be affected thereby and shall be enforced to the greatest extent permitted by law. Any invalid or unenforceable provision of this Privacy Policy shall be replaced by a valid and enforceable provision which shall be as similar as possible in its economic and legal intent to the unenforceable provision.

7. Contact Us

Email: help@mofrcomltd.com

Address: 1/4 Village No. 7 SAN KAMPHAENG, CHIANG MAI, 50130 Thailand